Kolska Grey Apartment

BookingHost Sp. z o.o. - lutego 2024

Dear Joao, Thank you for your glowing review! We are thrilled to hear that you found our place at BookingHost to be new, comfortable, and very clean, with all the amenities you needed. It's great to know that our location near the tram station and city centre added value to your stay. We look forward to hosting you again in the future!

BookingHost Sp. z o.o. - lutego 2024

Szanowna Pani Soniu, Dziękujemy za przekazanie swoich uwag dotyczących pobytu w naszym apartamencie. Bardzo nam przykro, że doświadczyła Pani pewnych niedogodności, za które przepraszamy. W sprawie pilotów do bramy wjazdowej, rozumiemy, jak ważne jest szybkie i efektywne rozwiązanie problemów tego typu. Skontaktowaliśmy się z zespołem technicznym, aby sprawdzić i naprawić usterkę. Co do sytuacji z sąsiadką, przepraszamy za wszelkie nieporozumienia i niemiłe doświadczenie. Zdajemy sobie sprawę, jak ważne jest poczucie komfortu podczas pobytu, a tego typu sytuacje nie powinny miały miejsca. W sprawie obsługi telefonicznej, również przepraszamy za wszelkie niedogodności. Przekazujemy te informacje naszemu zespołowi, aby poprawić jakość naszych usług w tym obszarze. Rozumiemy, że doświadczenia Pani nie spełniły oczekiwań, ale bardzo cenimy Pani uwagi. Chcielibyśmy podjąć kroki w celu poprawy jakości naszych usług. Dziękujemy za przekazanie nam tych informacji. Jeśli ma Pani jeszcze jakiekolwiek pytania lub uwagi, prosimy o kontakt. Z poważaniem, Kajetan BookingHost

BookingHost Sp. z o.o. - lutego 2024

Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay and found our apartment to your liking. It's great to know that everything you needed was readily available and that our responsiveness to your inquiries met your expectations. We appreciate your kind words, and we look forward to welcoming you back on your next visit. If you ever have any suggestions or specific feedback, please feel free to share it with us, as we are always striving to enhance our guests' experience. Thank you again for choosing our apartment, and we can't wait to host you again in the future! Best regards, Chris BookingHost Team

BookingHost Sp. z o.o. - października 2023

Szanowna Sylwio Swierzbinska, Dziękujemy za pozostawiona pozytywną opinię! Cieszymy się, że pobyt był udany i nasze usługi spełniły Twoje oczekiwania. Wszystkie pozostawione opinie są dla nas bardzo wartościowe. Jeśli posiadasz dodatkowe sugestie lub uwagi jesteśmy dostępni pod naszym adresem mailowym. Zapraszamy ponownie! Maria BookingHost

BookingHost Sp. z o.o. - września 2023

Szanowna Anno, Dziękujemy za pozostawiona pozytywną opinię! Cieszymy się, że pobyt był udany i nasze usługi spełniły Twoje oczekiwania. Wszystkie pozostawione opinie są dla nas bardzo wartościowe. Jeśli posiadasz dodatkowe sugestie lub uwagi jesteśmy dostępni pod naszym adresem mailowym. Zapraszamy ponownie! Kinga [Zespół Obsługi Gości]

BookingHost Sp. z o.o. - sierpnia 2023

Dear Anhelika, Thank you for the review. We are truly sorry that your stay was affected by the inconvenience. Every comment is hugely valuable to us. Your feedback will be closely analysed by our team in an effort to constantly improve. If you would like to share any additional suggestions or comments, we are available at our e-mail address. Thank you for your understanding and once again we apologise for any inconvenience you have experienced. Sincerely, Agata BookingHost

BookingHost Sp. z o.o. - września 2023

Dear Lucja, Thank you for taking the time to share your wonderful feedback about your recent stay in one of our apartments. We truly appreciate your kind words and are delighted to hear about your positive experience. It's fantastic to know that you enjoyed our apartment's proximity to the Arkadia shopping mall and found the location to be great. We take pride in providing our guests with convenient access to nearby amenities. We're thrilled that you appreciated the peaceful and family-friendly atmosphere in the residential complex. It's always our goal to create a welcoming environment for all our guests, and we're delighted that you felt at home during your stay. The mention of the fantastic playground for kids within the residence area warms our hearts, as we strive to cater to families and make their stay memorable. We also want to thank you for leaving a perfect rating and for not having any negative comments. Your satisfaction is our ultimate reward, and we're grateful for your support. Should you ever decide to return, please don't hesitate to contact us directly. We look forward to welcoming you back and providing you with another exceptional experience. Once again, thank you for choosing our apartments for your stay, and we hope to see you again soon. Warm regards, Kajetan BookingHost

BookingHost Sp. z o.o. - lipca 2023

Thank you for your feedback. We're glad to hear that you found the apartment cleaned, and you appreciated the secure and quiet area in a good location. We apologize for the inconvenience you experienced with the Wi-Fi password. We understand how important a reliable internet connection is for our guests, and we regret that you couldn't get the support you needed from the host. This is not the level of service we aim to provide, and we'll address this issue to ensure better communication and support for our guests in the future. Your feedback is valuable to us, and we'll take necessary steps to improve our services and communication. If you have any further concerns or if there's anything else you'd like to share, please feel free to let us know. We hope you had an overall enjoyable stay, and we'd love to have the opportunity to welcome you back in the future for a better experience. Thank you once again for your feedback. Regards, Agata

BookingHost Sp. z o.o. - września 2023

Dear Pavel, Thank you for taking the time to share your feedback regarding your recent stay in one of our apartments. We appreciate your valuable input, and we're delighted to hear your positive comments about our parking location. However, we are genuinely sorry to learn about the cleanliness issues you encountered during your stay. Maintaining a clean and comfortable environment is a top priority for us, and it's clear that we fell short in this regard. Please accept our sincere apologies for any inconvenience this may have caused you. We will address this matter with our cleaning team to ensure such issues do not occur in the future. Your feedback is essential for us to continually improve our services, and we thank you for sharing it with us. If you decide to stay with us again in the future, please don't hesitate to reach out directly, and we will make sure your next stay is flawless in every way. Once again, we apologize for any inconvenience you experienced and thank you for choosing our apartments for your accommodation. Warm regards, Kajetan BookingHost

BookingHost Sp. z o.o. - września 2023

Dear Pavel, Thank you for taking the time to share your feedback about your recent stay in one of our apartments. We're delighted to hear that you found the apartment modern, well-equipped, and clean. We appreciate your positive comments about the nearby amenities, including the Żabka store and Westfield Arkadia shopping center. We're sorry to hear about the inconveniences you faced during your stay. Your feedback is essential to help us improve our services. We do want to mention that we typically provide a starter kit of hygiene products, including soap, toilet paper, and detergent for the washing machine for the first night of the stay. It seems there might have been an oversight in ensuring these items were fully stocked in your apartment. Rest assured that we will review our procedures to ensure that all our guests receive the necessary amenities for their comfort and convenience, especially for longer stays. We appreciate your understanding and patience in this matter. We're grateful for your five-star rating and your valuable feedback. If you choose to stay with us again in the future, please don't hesitate to contact us directly, and we will make sure your experience is nothing short of exceptional from start to finish. Once again, thank you for choosing our apartments for your stay. Warm regards, Kajetan BookingHost