Okopowa Luminous Apartment

BookingHost Sp. z o.o. - grudnia 2023

Dear Violetta, Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations, especially regarding the washing machine and our communication. We understand how important these aspects are for a comfortable stay, and we apologise for any inconvenience caused. Unfortunately, you did not agree to agree with your opinion 100%. You left the apartment without our consent. We understand that problems with the functioning of the dishwasher can be troublesome, but our technical service checked the dishwasher twice and it was 100% functional. We responded to all messages almost immediately, except when we were waiting for feedback from the technical department. Your feedback is invaluable in helping us improve. Please know that we are taking steps to ensure this does not happen in the future. We're glad to hear that you found the check-in process and location to your liking. However, with our relationships in mind, please contact us again when planning your next trip, our specialists will prepare a special offer for you. Best regards, BookingHost

BookingHost Sp. z o.o. - października 2023

Szanowny Panie Pawle, Dziękujemy za podzielenie się swoją opinią. Cieszymy się, że docenił Pan czystość i spokój naszego obiektu Co do pozostawionej ładowarki, prosimy o kontakt z naszym zespołem obsługi klienta, który zrobi wszystko, co w jego mocy, aby pomóc Panu w odzyskaniu jej. Możesz skontaktować się z nami pod naszym adresem mailowym. Jeszcze raz dziękujemy za wybór naszych apartamentów i mamy nadzieję, że będziemy mieli okazję gościć Pana ponownie w przyszłości, abyś mógł doświadczyć pełnego komfortu i usprawnień. Z poważaniem, Kajetan BookingHost

BookingHost Sp. z o.o. - października 2023

Dear Sini, Thank you for taking the time to share your feedback about your recent stay. We appreciate your comments and regret to hear about the issues you encountered during your visit. Our sincere apologies for any inconvenience you experienced. We would like to let you know that our customer service team is available to assist guests with any concerns or problems during their stay. We apologize if you were not aware of this service and encourage you to contact them in the future, as they are here to help ensure a comfortable and enjoyable stay. Once again, we apologize for the inconvenience and look forward to the opportunity of hosting you again, with improved services, in the future. Best regards, Kajetan BookingHost

BookingHost Sp. z o.o. - grudnia 2023

Dear Dziyana, Thank you for taking the time to share your feedback with us. We appreciate your honest review, and we apologize for any inconveniences you experienced during your stay. We regret to hear that the size of the apartment did not meet your expectations. Our aim is to provide comfortable and enjoyable accommodations, and we understand that individual preferences may vary. Your feedback will be taken into consideration as we continually strive to enhance our offerings. Regarding your lactose intolerance and the breakfast options, we apologize for any limitations you faced. We acknowledge the importance of catering to various dietary needs, and we are working to diversify our breakfast choices to better accommodate our guests. We understand that the sofa bed and the self-making aspect may not have been ideal after a journey. We have taken note of your comments and are exploring ways to improve this aspect to make our guests' experiences more seamless and enjoyable. We appreciate your positive note about the convenient location and the overall acceptability for a short stay. However, we understand that value for money is crucial, and we will review our pricing to ensure it aligns with the offerings. As a token of our appreciation for your valuable feedback, we would like to prepare you a special offer for your next reservation with us. Please contact us directly to discuss the details. We genuinely appreciate your insights, and your comments will contribute to our ongoing efforts to provide a better experience for our guests. We hope to have the opportunity to welcome you back and exceed your expectations in the future. Kind regards, Kajetan BookingHost

BookingHost Sp. z o.o. - sierpnia 2023

Dear San, We sincerely appreciate you taking the time to provide us with your feedback regarding your recent stay at our short-term apartments. We deeply regret that your experience did not meet your expectations, and we apologize for any inconveniences you encountered. We understand that the disturbances you experienced during the night were incredibly frustrating, and we apologize for any disruption to your sleep. Your comfort is our priority, and we take your feedback seriously. Since your stay, we have reviewed and adjusted the delivery timings to ensure that they do not interfere with our guests' rest. We are committed to providing a peaceful environment for a good night's sleep. We're glad to hear that our response to the cleanliness concern was met with quick action. We aim to provide a clean and comfortable stay for all our guests, and we apologize for any lapse in this regard. Regarding the breakfast delivery and noise from neighbors, we understand the importance of providing a quiet and convenient experience for our guests. We apologize for any inconvenience caused by these factors. We have taken measures to address the delivery timings and minimize noise disruptions to ensure that our guests have a more enjoyable stay. We are pleased that you found the apartment itself to be satisfactory and appreciate your positive note about the location near the tram. We genuinely hope you will consider giving us another opportunity in the future to provide you with a more positive experience, as we have taken the necessary steps to address and rectify the issues you encountered. Thank you for sharing your thoughts with us, and we remain at your service. Warm regards, Kajetan BookingHost

BookingHost Sp. z o.o. - sierpnia 2023

Dear Agata, Thank you for taking the time to share your feedback on your recent stay at our short-term apartments. We greatly appreciate both your positive remarks and your concerns, as they help us strive for continuous improvement. We're pleased to hear that you found our breakfast acceptable, enjoyed the ideal location, and appreciated the cleanliness of the apartment. However, we sincerely apologize for the discomfort you encountered with the bathroom and sofa bed, as well as the noise disturbances from the neighbors and the floor above. Your comfort and peaceful rest are of utmost importance to us, and we deeply regret any inconvenience these issues may have caused. Please know that since your stay, we have addressed each of the concerns you raised. We have reviewed and improved our maintenance and cleaning protocols to ensure the sofa bed and bathroom are in a comfortable and hygienic condition for our guests. We understand the importance of a peaceful environment, and we have implemented measures to address noise disturbances from neighbors and above floors to provide you with a more restful experience. We truly appreciate your feedback, and we are committed to delivering an even better experience for our future guests. We want to assure you that we have taken your concerns to heart and have made necessary changes to prevent similar issues from occurring in the future. We genuinely hope you will consider staying with us again to experience the improvements we've made based on your valuable feedback. Warm regards, Kajetan BookingHost

BookingHost Sp. z o.o. - czerwca 2023

Dzień dobry, Dziękujemy za opinię i uwagi. Przekażemy je kierownikom odpowiednich działów, aby pracownicy dokonywali większej kontroli naszych apartamentów i zaistniała sytuacja więcej się nie powtórzyła. Pozdrawiam, Agnieszka

BookingHost Sp. z o.o. - czerwca 2023

Dzień dobry, Dziękujemy za opinię i uwagi. Przekażemy je kierownikom odpowiednich działów, aby pracownicy dokonywali większej kontroli naszych apartamentów i zaistniała sytuacja więcej się nie powtórzyła. Przepraszamy, za opóźnione sprzątanie. Postaramy się usprawnić nasze usługi. Przekażemy uwagi firmie cateringowej, aby zwróciła większą uwagę na świeżość produktów. Pozdrawiam, Agnieszka

BookingHost Sp. z o.o. - kwietnia 2023

Hello, Thank you for your positive opinion. We're really grateful and appreciate you taking the time to share your rating with us. They help us constantly improve our services. We would love to welcome you again in our apartment. Kind Regards, Wiktoria

BookingHost Sp. z o.o. - kwietnia 2023

Hello, Thank you for your review. We are really happy that you enjoyed your stay. We would love to host you again. Kind Regards, Wiktoria

BookingHost Sp. z o.o. - marca 2023

Thank you for your review. We are really happy that you enjoyed your stay. We would love to host you again. Kind Regards, Alina

BookingHost Sp. z o.o. - lutego 2023

Dzień dobry, Dziękujemy za pozytywną opinię i miłe słowa. Pomagają nam one udoskonalać nasze usługi oraz motywują nas do pracy. Naszym celem jest przede wszystkim zadowolenie Gości, dlatego stawiamy na najwyższe standardy w obsłudze. Przekażemy uwagi kierownikom odpowiednich działów, aby pracownicy dokonywali większej kontroli naszych apartamentów i zaistniała sytuacja więcej się nie powtórzyła. Zapraszamy do ponownego odwiedzenia naszych apartamentów! Pozdrawiam, Aleksandra

BookingHost Sp. z o.o. - grudnia 2022

Hello, Thank you for your positive opinion. We're really grateful and appreciate you taking the time to share your rating with us. They help us constantly improve our services. We would love to welcome you again in our apartment. Kind Regards, Aleksandra

BookingHost Sp. z o.o. - grudnia 2022

Thank you for your review. We are really happy that you enjoyed your stay. We would love to host you again. We have already fixed this problem:) Kind Regards,Alina

BookingHost Sp. z o.o. - grudnia 2022

Hello, Thank you for your review. We are really happy that you enjoyed your stay. We would love to host you again. Kind Regards, Alina

BookingHost Sp. z o.o. - października 2022

Dear Craig! Thx for your review it will help us to improve our service. Every sofa is a bit different so I belive it might be a bit hard to arrange it. We didn't prepare it becouse it's also good for sitting. Many guest like to sit down after check-in not on the bed sheets. We are here for you if you needed any assistance. Kind regards looking to host you again!