Metro Wileński Varsovia Studio #3

BookingHost Sp. z o.o. - lutego 2024

Dear Pavlo, Thank you for sharing your positive review! We are glad you enjoyed your stay and our services met your expectations. All the feedback you left is very valuable to us. If you have any additional suggestions or comments, we are available at the email address. We look forward to seeing you again! Kind regards, Kajetan BookingHost

BookingHost Sp. z o.o. - lutego 2024

Dear Hugo, Thank you for your feedback. We're glad to hear that you enjoyed our location and felt safe during your stay. We apologize for the discomfort you experienced due to the smell in the bathroom and the quality of the bed. We appreciate your remarks as these will help us improve our service for future guests. We are also working on providing more comfortable amenities for a better experience. We hope to have another opportunity to serve you better in the future. Kind regards, Kajetan BookingHost

BookingHost Sp. z o.o. - stycznia 2024

Dear Severyn, Thank you for your feedback. We are very sorry that you experienced inconvenience due to poor sound insulation. We appreciate your comments and are already working on a solution to this problem. In the future please report situations like this so we can react. Regarding the check in issue, we will take your words into consideration and improve the information for future guests. We are glad that you appreciated our cleanliness and location. We try to make our place as comfortable as possible for our guests. Thank you for choosing us and we hope that your next stay will be even better. Kind regards, Kajetan BookingHost

BookingHost Sp. z o.o. - grudnia 2023

Dear Maryna, Thank you for sharing your experience, and we sincerely apologize for the inconveniences you encountered during your stay. We deeply regret the challenges you faced with the check-in process and the delay in our response to your calls and messages. Your feedback is invaluable, and we have taken immediate steps to address and rectify these issues. We understand the importance of clear check-in instructions, and we recognize that the information provided fell short of your expectations. We have thoroughly reviewed and revised our check-in procedures to ensure that future guests receive detailed and precise instructions, including entrance numbers, apartment numbers, and key box details. In addition, we have implemented measures to improve our response time to guest inquiries. We understand the frustration caused by delays in communication, and we are committed to providing a more timely and efficient service. Regarding the issue with dirty glasses, we sincerely apologize for the oversight. Our cleaning protocols have been reinforced, and we are conducting additional staff training to prevent similar occurrences in the future. As a gesture of goodwill and to express our sincere apologies, we would like you to prepare a special offer for your next stay with us. Please reach out to us directly to discuss the details and arrange the compensation. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved experience. Kind regards, Kajetan BookingHost