Długa Comfort Studio

BookingHost Sp. z o.o. - stycznia 2024

Dear Gabriela, I am truly sorry for the distressing experience you had during your recent stay with BookingHost. Your safety and comfort are our top priorities, and it deeply concerns us to hear about the key mix-up, leaving you in a difficult situation, especially with a baby. I want to assure you that we are taking immediate steps to investigate and address the issues you've raised. We are implementing measures to ensure that such a situation does not occur again, and our team is reviewing the check-in process to prevent key-related inconveniences. Additionally, we apologize for the discomfort caused by the bed quality and the misinformation about the dryer. We have initiated a thorough inspection of the amenities listed to ensure accuracy and have addressed the window issue promptly. Your feedback is invaluable, and we appreciate your understanding as we work to make necessary improvements. To express our regret for the inconvenience you faced, we would like to offer you a discount on your next booking. Please reach out to our customer service team, mention this message, and they will assist you with the discount. We genuinely appreciate your feedback, and we hope to have the opportunity to welcome you back for a significantly improved experience. Warm regards, Kajetan BookingHost

BookingHost Sp. z o.o. - października 2023

Dear Adva, Thank you for taking the time to share your recent experience at our apartment. We sincerely apologize for the inconveniences you encountered during your stay. Your feedback is incredibly valuable to us, and we are committed to addressing the issues you have highlighted to ensure a more pleasant and comfortable experience for all our guests. We regret any confusion regarding the heating system during your stay. As you mentioned, the heating in the building is managed by the administration, and the specific timing for turning it on is not within our direct control. However, we understand the discomfort this may have caused, especially given the cooler weather in Warsaw during your visit. We are actively working with the building administration to ensure that such misunderstandings are clarified in advance and that our guests are adequately prepared for the seasonal adjustments. We also extend our sincere apologies for the issues you faced with the lock and the broken bed. We want to assure you that our maintenance team is available to address any technical problems immediately upon notification. We regret that we were unable to rectify these matters to your satisfaction during your stay. Please note that we did offer to fix the bed for you, but we respect your decision not to have it attended to at that time. Rest assured, we have since taken immediate steps to rectify these issues and prevent their recurrence in the future. We understand that the lack of an elevator and the absence of luggage storage options added to the inconvenience you experienced. Your feedback has prompted us to review our property description to ensure that all necessary information, including the absence of an elevator, is clearly communicated to our guests prior to booking. We are also exploring options for luggage storage services in the vicinity to better accommodate our guests' needs. It deeply saddens us to hear that you felt our team did not display the level of care and concern that you rightfully expected. Please know that we strive to ensure that our guests have a comfortable and pleasant stay, and we regret any miscommunication or impression to the contrary. Your comfort and satisfaction are of paramount importance to us, and we are constantly working to enhance our services and guest experiences. In light of your experience, we would like to extend a special offer for your next stay with us, should you consider giving us another opportunity to provide you with a more enjoyable and seamless experience. We are dedicated to ensuring that your next visit with us exceeds your expectations in every aspect. If there is anything further we can assist you with or if you wish to discuss this matter in more detail, please do not hesitate to reach out to us directly. We value your feedback and appreciate your understanding and patience as we strive to improve our services for all our guests. Warm regards, Kajetan BookingHost

BookingHost Sp. z o.o. - września 2023

Dear Chris, Thank you for sharing your positive review! We are glad you enjoyed your stay and our services met your expectations. All the feedback you left is very valuable to us. If you have any additional suggestions or comments, we are available at the email address. We look forward to seeing you again! Kind regards, Kajetan BookingHost

BookingHost Sp. z o.o. - lipca 2023

Hello, Thank you for providing your feedback and letting us know about this issue. We apologize that our service did not satisfy all your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority. Kind Regards, Kajetan BookingHost