Tamka Powiśle White Studio

BookingHost Sp. z o.o. - stycznia 2024

Szanowny Marcinie, Najmocniej przepraszamy za wszystkie niedogodności, jakie napotkałeś podczas pobytu w naszym apartamencie. Twoja opinia jest dla nas bardzo ważna, i zależy nam na rozwiązaniu zgłoszonych problemów. Brak poszewek i ręczników to niedopuszczalne zaniedbania, których nie powinno było mieć miejsca. Zaraz podejmiemy kroki, aby dostarczyć brakujące elementy i sprawić, że Twoje przyszłe doświadczenia będą znacznie lepsze. Co do śrubek na podłodze i stojącej wody w prysznicu, również podjęliśmy działania naprawcze, aby zagwarantować, że takie sytuacje nie będą miały miejsca w przyszłości. Jesteśmy świadomi, jak ważne jest uczciwe i klarowne informowanie naszych gości, i przepraszamy za wszelkie niejasności związane z regulaminem. Pracujemy nad poprawą tego procesu. Jeżeli zdecydujesz się dać nam kolejną szansę, chcemy zapewnić Ci znacznie lepsze wrażenia. Jeśli masz dodatkowe uwagi lub pytania, prosimy o bezpośredni kontakt. Dziękujemy za podzielenie się swoją opinią i za cierpliwość. Z poważaniem, Kajetan BookingHost

BookingHost Sp. z o.o. - października 2023

Dear Aymane, Thank you for bringing this to our attention. We are sincerely sorry to hear about your less than satisfactory experience during your recent stay. We take all feedback seriously and strive to address any issues our guests may encounter in a timely and effective manner. Upon reviewing our records, we were unable to locate any correspondences regarding the concerns you mentioned. Our team values clear and open communication with our guests, and we regret any misunderstanding that may have occurred during your stay. Regarding the internet connectivity, we understand the importance of reliable internet access, and we apologize for any inconvenience you may have experienced. Our team is dedicated to ensuring that all amenities and facilities are in good working order, and we would have taken immediate action to resolve any connectivity issues had we been notified during your stay. We are also disheartened to hear about your perception that we attempted to shift blame for any inconveniences. Please rest assured that it is never our intention to deflect responsibility. We are committed to providing a comfortable and pleasant experience for all our guests, and we take ownership of any issues that arise. Your feedback is crucial to our ongoing efforts to improve our services, and we would welcome the opportunity to discuss your concerns further. Please feel free to reach out to us directly so that we can address any outstanding issues and work towards a resolution. We hope you will consider giving us another chance to provide you with a more positive experience in the future. Best regards, Kajetan BookingHost

BookingHost Sp. z o.o. - września 2023

Dear Maxim, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay in one of our apartments. Your feedback is important to us as it helps us improve our services. We are delighted to hear that you initially found the apartment appealing based on the pictures and that the location met your expectations. However, we deeply regret the issues you faced during your stay. The strong smell from the sink is certainly not the experience we want our guests to have. We understand how uncomfortable and distressing it must have been for you, and we apologize for any inconvenience it caused. We will investigate this issue thoroughly and take immediate steps to rectify it to ensure it doesn't happen in the future. Regarding the lack of Wi-Fi and the communication from our manager, we apologize for any frustration this may have caused. It's our responsibility to provide a comfortable and connected environment for our guests. We will review our communication procedures to ensure that our guests receive clear and helpful instructions in such situations. We understand that your stay was not as pleasant as you had hoped, and we genuinely apologize for any stress it may have caused you. If you ever decide to give us another opportunity in the future, please do not hesitate to reach out to us directly. We will do our utmost to ensure that your next stay with us exceeds your expectations in every way. Thank you for your understanding and for providing us with valuable feedback. Warm regards, Kajetan BookingHost

BookingHost Sp. z o.o. - września 2023

Dear Hektik, We sincerely apologize for the issues you encountered during your recent stay at our apartment, and we appreciate your candid feedback. Your experience does not align with the high standards we strive to maintain, and we take your concerns seriously. First and foremost, we deeply regret the inconvenience you faced with our Wi-Fi service. The delayed and ineffective responses you received are unacceptable, and we are genuinely sorry for the frustration this caused. We have already taken immediate steps to address the communication and technical problems to ensure that such issues are not repeated. Regarding the discrepancy with the number of bedrooms and the unprepared bed, this was a regrettable oversight on our part. We appreciate your understanding that the apartment was clean and modern, but we understand the importance of accurate descriptions and will work to improve in this area. We also apologize for the disturbances caused by the building noises. We understand that a peaceful environment is crucial for our guests' comfort, and we will explore options to minimize such disruptions in the future. We value your feedback, and we are committed to making necessary improvements to enhance the guest experience. We genuinely hope you will consider staying with us again in the future, as we are determined to provide you with a significantly improved and trouble-free experience. If you have any further comments or concerns or would like to discuss your experience in more detail, please feel free to reach out to us directly. Your satisfaction remains our top priority. Warm regards, Kajetan BookingHost

BookingHost Sp. z o.o. - lipca 2023

Hello, Thank you for your review. Unfortunately we were not informed about this issue, of course we would fix it if we were informed about it. Our service is available every day from 8 am to 9 pm. We replied to your message as soon as it was possible. We apologize that our service did not satisfy all your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority. Kind Regards, Aleksandra BookingHost

BookingHost Sp. z o.o. - lipca 2023

Hello, Thank you for providing your feedback. We would love to know what was wrong with your stay in order towork on those issues. We apologize that our service did not satisfy all your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority. Kind Regards, Dominika BookingHost

BookingHost Sp. z o.o. - września 2023

Dear Sascha, Thank you for taking the time to provide us with your valuable feedback regarding your recent stay at our apartment. We genuinely appreciate your comments, as they help us improve our services to ensure a more enjoyable experience for our guests. We want to sincerely apologize for the inconveniences you experienced during your stay. We understand that construction work can be disruptive and frustrating, and we regret that this occurred during your visit. Please be aware that the construction work you mentioned is not within our control, as it is managed by external parties. However, we are taking steps to better communicate with our guests about any potential disruptions that may arise in the future. Regarding the issues you encountered: Construction Noise: We completely understand your frustration with the noise generated by the nearby construction. We will work on improving our communication with guests about any ongoing construction projects in the vicinity to help you make an informed decision about your stay. Dust from Construction: We apologize for any inconvenience caused by the dust from the construction work. We will explore options to minimize this impact for future guests. Sewer Smell: We are addressing the issue of the sewer smell in the bathtub to ensure that it does not recur. Wi-Fi Access: We regret that you experienced delays in obtaining the Wi-Fi information. We have taken steps to streamline the process to provide you with timely access in the future. Access Issue: We are looking into the access issue you encountered on the last night and will ensure that this does not happen to any future guests. We genuinely value your feedback and take your comments seriously. Our aim is to continuously improve our services and ensure a more pleasant stay for our guests. We hope you will consider giving us another opportunity to provide you with a more enjoyable experience in the future. If you have any further concerns or questions, please do not hesitate to contact us directly. We appreciate your understanding and patience. Warm regards, Kajetan BookingHost

BookingHost Sp. z o.o. - lipca 2023

Hello, Thank you for providing your feedback and letting us know about this issue. Our team has provided you with all instructions and check-in information. Due to the fact that you had problems with check-in, we offered you a 20% refund. We apologize that our service did not satisfy all your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority. Kind Regards, Aleksandra BookingHost