Ursynów Café Au Lait Apartment

BookingHost Sp. z o.o. - listopada 2023

Dear Haley, Thank you for taking the time to share your feedback on your recent stay. We sincerely apologize for the inconveniences you experienced, and we deeply regret that your expectations were not met. We value your input as it helps us identify areas for improvement. Regarding the bed size discrepancy, we understand the importance of accurate information and apologize for any confusion caused by the listing error. We have taken immediate steps to rectify this and ensure that future guests receive correct information. The issue with the shower and the delay in resolving it is certainly not the standard of service we aim to provide. We genuinely apologize for the inconvenience this caused during your stay. We have reviewed our communication and maintenance processes to address such concerns promptly in the future. We also apologize for the oversight with the unwashed sheet, and we appreciate your bringing this to our attention. We are implementing additional quality checks to prevent similar incidents in the future. Your feedback on the disposable dish cloth and linen change cost is noted. We are reviewing our amenities and pricing policies to better accommodate our guests' needs and preferences. We deeply regret that your experience led to a breakdown in communication. We take full responsibility for the lapses in our service, and we are committed to learning from this experience to enhance the quality of our accommodations. If you would consider giving us another chance in the future, we would be grateful for the opportunity to provide you with a seamless and enjoyable stay. Please feel free to reach out to us directly, and we will ensure that your concerns are addressed promptly. Thank you for your understanding, and we appreciate the opportunity to make amends. Best regards, Agata

BookingHost Sp. z o.o. - sierpnia 2023

Dear Guest, Thank you for sharing your feedback regarding your recent stay at our apartment. We sincerely apologize for the inconveniences you encountered during your visit, and we deeply regret that we fell short of your expectations. First and foremost, we apologise for the cleanliness issues you experienced. It is disheartening to learn that the apartment did not meet the level of cleanliness that we aim to provide. Your comments about the dust and other areas that were not up to par are taken seriously, and we will be addressing this with our cleaning team to ensure that such oversights are avoided in the future. We also apologize for the inconvenience you faced with the shower due to the renovations. Your time is valuable, and we regret that you had to wait for the shower to become usable. We understand that this situation was frustrating and not the experience we intend for our guests. Regarding the non-functional knob in the bathroom, we are sorry for any inconvenience this caused. We should have ensured that all amenities were in proper working order before your arrival. We deeply regret that your overall experience did not match the value you expected for the price you paid. Your feedback is important to us, and we are committed to making improvements to ensure that our guests receive the quality and comfort they deserve. Thank you for taking the time to share your thoughts with us, and we appreciate your understanding. Warm regards,Alina

BookingHost Sp. z o.o. - marca 2023

Thank you for your review. We are really happy that you enjoyed your stay. We would love to host you again. Kind Regards,Alina