Pory Mokotów Apartment

BookingHost Sp. z o.o. - stycznia 2024

We want to express our sincerest apologies for not meeting your expectations during your recent stay with us. Your feedback is truly valuable to us and we appreciate you taking the time to share your thoughts. We regret that you did not report any issues during your stay, as we strive to address any concerns immediately and ensure that all our guests have a pleasant and comfortable experience. We apologize if there was a problem in communication between our team and yourself, and we assure you that we would have taken immediate action to rectify any problem had we been made aware of it. Please reach out to our customer service department at your convenience, and we will do everything in our power to address your concerns and make things right. Once again, we are truly sorry for any inconvenience caused, and we hope to have the chance to regain your trust and serve you better in the future. Warmest regards, Iwona BookingHost

BookingHost Sp. z o.o. - września 2023

Dear Igor, Thank you for the review. We are truly sorry that your stay was affected by the inconvenience. Every comment is hugely valuable to us. In reference to our conversation, we have considered your troubles with the booking and have made a refund. Your feedback will be closely analysed by our team in an effort to constantly improve. If you would like to share any additional suggestions or comments, we are available at our e-mail address. Thank you for your understanding and once again we apologise for any inconvenience you have experienced. Sincerely, BookingHost

BookingHost Sp. z o.o. - lipca 2023

Hello, Thank you for bringing your concerns to our attention, and we apologize for the inconvenience you experienced during your stay at our apartment. We understand that your arrival after a long flight was met with a lack of towels, missing bedding, and unclean conditions, and we sincerely regret the negative impact it had on your stay. We want to assure you that we have taken immediate action to rectify the issues you mentioned. Our team has addressed the shortage of towels and provided fresh sets of bedding, including sheets and pillowcases, for both the bed and the sofa bed. We have also thoroughly cleaned and sanitized the pillows and bedding to ensure they meet our high standards of cleanliness. Furthermore, we have taken steps to ensure that our housekeeping staff pays close attention to the cleanliness and presentation of our apartments, including the ironing board, to avoid any future occurrences. We deeply apologize for the delays in delivering the promised sheets and towels during your stay. We understand the frustration and inconvenience this caused, and we take full responsibility for our failure to meet your expectations promptly. Rest assured, we have implemented additional measures to enhance our communication and ensure that such issues are effectively addressed in a timely manner. Regarding the offer to deduct the cleaning fee, we apologize if it fell short of your expectations. We understand that it did not adequately compensate for the inconvenience you endured, and we apologize for any disappointment caused. We value your feedback, and we assure you that we will review our compensation policies to ensure they are more appropriate and satisfactory in situations like these. We genuinely regret that your experience with us fell short of your expectations and that it affected your entire stay. We strive to provide a professional and comfortable environment for all our guests, and we are deeply sorry for the lapse in our service on this occasion. We sincerely appreciate your feedback, as it allows us to learn and improve our services. We hope that you will give us another opportunity to regain your trust and provide you with a more enjoyable and hassle-free stay in the future. If there is anything else we can do to rectify the situation or assist you further, please do not hesitate to reach out to us directly. Thank you for bringing these issues to our attention, and we hope to have the chance to restore your faith in our apartments. Kind regards, Kajetan BookingHost

BookingHost Sp. z o.o. - lutego 2023

Hello, Thank you for your review. We are really happy that you enjoyed your stay. We would love to host you again. Kind Regards, Wiktoria

BookingHost Sp. z o.o. - stycznia 2023

Hello, Thank you for your review. We are really happy that you enjoyed your stay. We would love to host you again. Kind Regards, Wiktoria

BookingHost Sp. z o.o. - listopada 2022

Thank you so much for the positive review. We appreciate them because they give us a chance to improve our services. Kind Regards, Alina

BookingHost Sp. z o.o. - grudnia 2022

Hello, Thank you for your opinion, Unfortunately we didn't receive any information from you about cleanliness, If we were informed about this during your stay, of course we would fix it, Anyway, we are sorry that you've been dissatisfied :( Kind Regards, Alina